Question 1

How long does delivery take?

Accepted Answer

Orders are dispatched within 1–2 business days. Local stock usually arrives in 2–4 business days, and items shipped from our international partners take 7–14 business days door to door.

Question 2

How much does shipping cost?

Accepted Answer

International items ship free. Local-stock items carry a flat R50 per order to any address in South Africa, no matter how many local items are in your bag, and that fee falls away on orders of R450 or more.

Question 3

Do you deliver everywhere in South Africa?

Accepted Answer

Yes. We deliver to all nine provinces, including outlying areas. Remote addresses can add a day or two to the courier's transit time.

Question 4

Can I collect my order?

Accepted Answer

No. Wowzer Brands is an online-only retailer. We do not operate a public retail store or offer customer collections — every order is delivered to your door.

Question 5

How do I track my order?

Accepted Answer

A tracking number and link are emailed to you as soon as the courier collects your parcel. You can also message our support team with your order number for an update.

Question 6

My tracking hasn't updated — what now?

Accepted Answer

Tracking usually starts moving within 24 hours of dispatch. If nothing has changed for five business days, contact us and we'll open an investigation with the courier.

Question 7

What is your returns policy?

Accepted Answer

You have 21 days from delivery to return an unused item in its original packaging for a refund or exchange. Email support@wowzerbrands.com with your order number to start a return.

Question 8

How long do refunds take?

Accepted Answer

Once the returned item reaches us and passes inspection, we process the refund within 3–5 business days to your original payment method. Your bank may take a further 2–5 business days.

Question 9

Who pays for return shipping?

Accepted Answer

Faulty, damaged or incorrect items are collected at our cost. For change-of-mind returns the courier fee is for your account and is quoted upfront.

Question 10

Do your products come with a warranty?

Accepted Answer

Electronic products carry a 6-month warranty against manufacturing defects from the delivery date. Accidental damage, liquid damage and normal wear are not covered.

Question 11

How do you choose what to stock?

Accepted Answer

We select products across technology, lifestyle, beauty, fitness, audio and everyday categories for their quality, usefulness, design and value. We would rather offer a considered range than an endless catalogue.

Question 12

My item arrived faulty — what should I do?

Accepted Answer

Email photos to support@wowzerbrands.com within 21 days of delivery. We arrange collection at our cost and send a replacement or a full refund.

Question 13

Which payment methods do you accept?

Accepted Answer

Major credit and debit cards, instant EFT and other local payment options. Checkout is encrypted and PCI-compliant — we never see or store your card details.

Question 14

Is checkout secure?

Accepted Answer

Yes. The entire site runs over HTTPS with SSL encryption, and payments are processed on a secure, PCI-compliant checkout.

Question 15

What currency are prices in?

Accepted Answer

All prices are shown in South African Rand (ZAR) and include VAT where applicable. International items ship free; local stock is a flat R50 per order, free on orders of R450 or more.

Question 16

Will I pay customs or import duties?

Accepted Answer

In rare cases, items shipped from our international partners may attract customs or import duties set by SARS, which are payable by you. We flag international items on the product page before you buy.

Question 17

How do I contact support?

Accepted Answer

Email support@wowzerbrands.com or WhatsApp +27 66 276 4790, Monday to Friday 08:00–17:00 SAST. We reply within one business day.

Frequently asked questions

Delivery

Order tracking

Returns & refunds

Warranty & quality

Payments

Customs & support