Returns & Refund Policy

Return any unused item in its original, undamaged packaging within 21 days of delivery for a refund of the product amount or an exchange. The item must include all accessories and cables it shipped with.

If your parcel arrives damaged, faulty or is not what you ordered, email us photos within 21 days of delivery. We cover the full product price and any courier fees incurred — we'll reimburse you accordingly, or send a replacement at our cost.

Electronic products carry a 6-month warranty against manufacturing defects from the delivery date. Accidental damage, liquid damage, unauthorised repairs and normal wear are not covered.

1. Email support@wowzerbrands.com with your order number. All returns are logged by email — this keeps a written record of your return and the refund details.
2. Tell us the reason and attach photos if the item is faulty or damaged.
3. We reply within one business day with return instructions and a collection date.
4. Repack the item in its original packaging and hand it to the courier.

Once the returned item reaches us and passes inspection, refunds are processed within 3–5 business days to your original payment method. Your bank may take a further 2–5 business days to reflect the funds.

Faulty, damaged or incorrect items are collected at our cost — we cover the full product price plus any courier fees. For change-of-mind returns (it wasn't exactly what you thought), we refund the product amount only; courier fees are not refunded. On products listed with free delivery, the return courier fee is for your account and is quoted upfront before collection.

We cannot accept items that have been used, damaged after delivery, or returned without their original packaging and accessories.

Many issues are a quick setup fix. Message us before returning — contact our support team and we'll troubleshoot with you.