Privacy Policy

• Contact details you give us: name, email address, phone number and delivery address.
• Order information: the products you buy, order value and delivery status.
• Messages you send us by email, the contact form or WhatsApp.
• Technical data: browser type, device and pages visited, collected through analytics.

We never see or store your card details. Payments are processed on an encrypted checkout by our payment providers, who are PCI-DSS compliant. Wowzer Brands only receives confirmation that a payment succeeded.

• To process, pack, ship and track your order.
• To send order confirmations, delivery updates and support replies.
• To handle returns, refunds and warranty claims.
• To improve our product range, website and service.

We share only what is necessary with our e-commerce platform, payment providers, courier and fulfilment partners so your order can be delivered. We never sell your personal information to third parties.

Order and invoice records are kept for as long as South African tax and consumer legislation requires. Support correspondence is kept for up to 24 months.

Our website is served over HTTPS with SSL encryption, and checkout runs on an encrypted, PCI-compliant platform. Access to customer data is limited to team members who need it to fulfil orders or provide support.

You may ask us for a copy of the personal information we hold about you, correct it, or ask us to delete it where we are not legally required to keep it. Email support@wowzerbrands.com and we will respond within one business day.

Wowzer Brands — online-only retailer, South Africa. Email support@wowzerbrands.com or WhatsApp +27 66 276 4790, Monday to Friday 08:00–17:00 SAST.